Terms of Delivery

 

By placing an order for the delivery of training with SMT UK you accept and are bound by the following terms of delivery:

  1. You will provide adequate accommodation for the delivery of the training course, including:

    1. Reliable access to the internet by cabled or WiFi connection with access to at least two 240v mains power sockets.

    2. Adequate lighting, seating and tables

  2. You will settle the invoice for training delivery in full at least 7 days prior to the arranged training delivery date.

  3. You accept our Cancellation terms (see “Cancellation policy”)

  4. SMT UK cannot be held responsible for any delays incurred in travelling to your chosen training location. Our trainer will always endeavour to arrive at least 30 minutes before the time that training is due to commence. In the event of delays in commuting to your location we will keep you fully informed of their anticipated time of arrival. We accept that the timing of the course will run from the point of commencement for the full course delivery time (normally 6 hours).

  5. You will be given a time at which training is due to start (usually 10am). If training is unable to commence at this time due to late arrival of delegates, you accept that the maximum time by which a course can ‘over run’ is 30 minutes beyond the scheduled timing already agreed.

  6. If, in exceptional circumstances, our trainer is unable to deliver training on the date arranged through illness, travel or other major delays, you will be issued with a full refund for course fees paid or given the opportunity to reschedule the training at a later date.

  7. If, in exceptional circumstances, our trainer arrives more than 2 hours late for the scheduled start of training, you will be entitled to a 20% refund of the course fee.

  8. If you believe you have cause for complaint following the delivery of your training course, you have the right to issue a formal complaint by writing to : Managing Director, Clarity IT Consulting Ltd, Suite 13 Wansbeck Business Centre, Rotary Parkway, Ashington, Northumberland, NE63 8QZ within 3 days of the delivery of training. Complaints will be formally acknowledged within 3 days of receipt.

  9. SMT UK commit to provide up to 2 weeks post-course support by telephone or email. Support is provided on weekdays only, between the hours of 9am to 5pm and constitutes:

    1. The answering and subsequent offering of course reminder information, advice, tips, and help over the telephone or in email format.

    2. Support to course delegates only (support cannot be extended to employees or contacts who did not attend the course).

    3. Support per delegate is capped at 4 hours over the 2 week period during which it is available.

    4. Support calls by telephone may require a call-back, which we endeavour to provide within 24 hours of the time of your call.

    5. Support requests by email will be replied to within 24 hours of the time of receipt.

  10. Post course support (9) does NOT include:

    1. our direct intervention with any social media platform, account or program.

    2. design services.

    3. Support for social media platforms not covered in training

    4. Configuration/set-up/troubleshooting of accounts on your behalf